Me and my spouse had to experience a routine maintenance difficulty on the airport, traveling from JFK to MIA (AA2299),as a result of which we had to alter the flight .Immediately after conveying The problem on the pink jacket AA employee, the flight was changed, and we had been guaranteed to be seated during the top notch as we have been alleged to on the initial flight (my wife is heavily Expecting).
American Airlines has the worst customer service of all airlines I have Utilized in my sixty three decades. My wife’s anniversary earrings have been stolen out of her suitcase on June twenty, 2013 and Consumer service has REFUSED to Get hold of us back again immediately after reporting the thief the working day it took place.
My son’s grandfather past away, in Alabama, we needed to hurry to secure a ticket so my son could perhaps make it prior to he previous and Fortunately he did. My son is terrified of flying and Though He's twenty, he will not do nicely, when by itself, so luckily he experienced a connecting flight from Charlotte to Cellular together with his Aunt. How ever the flight back again was a nightmare!!! My son grieving a loss I can't make clear, was purported to get there household in Fort Lauderdale, FL at 4:twenty five pm on 7/17/16 and he eventually arrived at ten:23 pm. My query is how Is that this even doable, you might have pushed the vacation in almost a similar amount of time it took for him to obtain back again. I organized the flight back mainly because it is about an hours push from my property and I am critically sick and did not want to push at nighttime or disrupt my cure routine, but nonetheless in one compact working day you managed to do all of that as a company.
I am able to’t express that Substantially for that airport staff in Denver.My AA flight was delayed leaving Ohare and by the time I received to Denver, the Frontier airplane to which I had been booked by Orbitz had still left And that i skipped my flight.
I am stuck in LA, because my AA FLIGHT 1927 on February 3rd was cancelled! I am really dissatisfied!!! I wasn't supplied a definitive response regarding why my flight was cancelled.
I'm producing to inform you of my horrible knowledge traveling on American Airlines. First off, I was verified on flight # 1696 from New Orleans to Chicago for the five:fifteen departure on seven/9/07. For sure right after a number of alterations to this departure time with little or no conversation from an Airline representative regarding the delay (right until the flight time elapsed and no updates had been created) I inquired and acquired the delay was a direct result of inclement climate. Upon arrival to Chicago’s O’Hare Airport, I discovered that after presenting to my departure gate for my connection, which the flight # 4169 departed less than twenty minutes ahead of my arrival with the gate.
Experienced a web based reservation established to go and when wanting to post it informed me to start out above – I called a agent without delay and stated they may see the value I was quoted but when refreshed when up $120 – Hard to feel that they might not stand by what they may see on line – I ended up needing to fork out the additional $one hundred twenty mainly because I needed Those people specific flights – all over again hard to believe they'd not stand beside the net rate – incredibly expensive
I am sorry to declare that our knowledge for the AA counter in Newark was a lot less than stellar – Of the two shopper service reps within the counter assisting travellers checking in, one devoted her time and energy to ONLY Top quality passengers, and one other lady appeared to do as minimal as you possibly can – too fast paced stressing about what Everybody else was performing – all except what she could BE accomplishing! As the road grew lengthier, the less fascinated she turned, and her attitude was horrific – It took us considerably less the perfect time to get into the Airport than it did standing in line to check in! (more than one hour with only four folks in front of us). By the time we stepped visit the website up on the counter – a fresh consultant obtained on board – we had to “calm ourselves down” – you could picture how the opposite forty or so persons began to experience powering us! As you continually try to inform us, you “treatment” regarding the passenger, and this particular person could use a little bit of Mind-set adjustment – or discover her Yet another posture!
I'm sixty two decades aged, and was on the flight from Orange County, Ca to Jacksonville, NC. All went properly right up until I arrived at Charlotte,NC. For the reason that I'd wheel chair support I used to be helped otherwise I believe I would not have already been. Soon after two flight had been cancelled on that evening I wasn’t genuinely absolutely sure what I'd personally do. But due to the kindness of the workforce they wheeled me to buyer service both situations, and finally on obtaining the information that A different flight wouldn't be scheduled right up until the early morning with the 3rd they built certain I'd a motel paid for by american airlines which I very much appreciated. Remaining on your own was a little Terrifying, but I manufactured it as a result of, and managed for getting back to your airport at five:thirty the following morning. And once more this flight was cancelled too. At this time I organized to only go to another metropolis. On getting on that flight there was a electrical fireplace during the cabin on the airplane, and right after being within the air for around 10 minutes it absolutely was rotated and we ended up taken off the aircraft within a hurry.
Ps I also mailed a complaint to AA by way of their wed website and made an effort to solve this concern And that i never ever got a response. Just An additional fictitious game furnished you by American
nevertheless ihave not been privileged to get better seats on British airways part of my flight.My locator no. is AUOANL.My spouse is incredibly let down after getting faithful to American for over 20 years.
Just after this conversation, I´ve tried to terminate our flight (obviously I didn´t want to fly In this particular aircraft anymore), even so the attendant corporation brusquely warned us that If your aircraft was fixed, our baggage would go Along with the aircraft! Even though I questioned for more of three moments to own my luggage. After +/- three hrs, Despite having quite a bit of individuals scared and worried the aircraft still left towards Miami. As All people during the plane shed the connection that may take place at 21: 30h, AA educated us that we would be reallocated in the subsequent and last flight with the working day, at midnight. Supplied the lack of Place we deal with in the 1st flight (from São Paulo), we experienced managed to e book the seat 20, which there won't be any chair in front of us, so a little bit more House with the legs. Which fell down due to these problems with the delay. Arriving with the airport, they built us operate (the male of AA came in just a little car and explained to Absolutely everyone Hurry up Guys, hurry up) on the airplane. After we arrived at the doorway the supervisor told us that we would have to go different in the airplane Which we missing the chair twenty. She instructed us that she needed to separate Some others people to to let an Grownup with a baby. Amusing no?? Exactly what does she preferred?? My 6 many years outdated boy flying by yourself??? I just claimed which i needed to fly alongside one another, it absolutely was our last working day of family vacation. I even settle for to be accommodated on another flight, she just claimed, no you'll fly in this one, and all over again I heard, your luggage will go on this flight. My son comprehended what was talked about and begin to cry for the reason that he didn´t wanted to be separated from amongst us.
I am a disabled veteran who has to work with crutches which was very tricky for me. I'd exclusively booked a flight that only experienced 1 prevent to make certain I might be capable to make the trip.
My wife And that i flew on AA266 Feb 5 from Lihue to L.A. We had paid out for bulk head seats (8A,8B). We were given 12A and 12B in its place. The desk said it was to stability the plane for takeoff on account of empty seats and that we might be returned to 8A and 8B within the air.